Return & Refund Policy
Return & Refund Policy
At Modeora, we believe that every object carries emotion, craftsmanship, and a sense of timeless beauty. Each piece in our collection is thoughtfully designed to reflect Wabi-Sabi aesthetics, handcrafted artistry, and sculptural elegance. If for any reason your purchase does not meet your expectations, we are here to assist you.
30-Day Return Window
We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.
To qualify for a return, the item must:
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Be in the same condition as when you received it
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Be unused, unworn, and uninstalled
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Include all original tags, protective materials, and packaging
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Be free from signs of wear, scratches, stains, or damage
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Be accompanied by the original receipt or proof of purchase
We reserve the right to refuse returns that do not meet these conditions.
How to Start a Return
To initiate a return, please contact our customer support team at:
Include the following information in your email:
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Order number
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Product name(s)
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Reason for return
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Photos or videos (if applicable)
Once your request is reviewed and approved, we will provide detailed return instructions and a return shipping label if applicable.
Returns must be sent to the following address:
WEHMEYER TRADING LLC
36 S 18TH AVE STE D
BRIGHTON, CO 80601
United States
Items sent back without prior authorization will not be accepted.
Return Shipping
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If the return is due to a defective, damaged, or incorrect item, Modeora will cover the return shipping cost.
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For all other approved returns, customers are responsible for return shipping fees unless otherwise stated.
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Original shipping charges (if any) are non-refundable.
We recommend using a trackable shipping method to ensure safe delivery.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive an item that is damaged, defective, or incorrect, contact us within 48 hours of delivery at:
Provide clear photos or videos of the issue, including packaging and product condition.
Our team will evaluate the situation promptly and offer one of the following solutions:
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Replacement
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Partial refund
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Full refund
Our goal is to ensure every Modeora piece arrives as beautifully as intended.
Non-Returnable Items & Exceptions
Certain items are not eligible for return, including but not limited to:
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Customized or personalized products
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Special order or made-to-order items
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Clearance or final sale items
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Gift cards
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Items damaged due to misuse, improper care, or normal wear and tear
Please contact us before purchasing if you have questions about eligibility.
Exchanges
We currently do not offer direct exchanges.
If you wish to receive a different item, please:
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Submit a return request for the original item
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Once approved, place a new order for the desired product
This ensures the fastest processing and availability.
European Union – 14-Day Cooling-Off Period
If your order is shipped to an address within the European Union, you have the right to cancel or return your purchase within 14 days of receipt, without providing a reason.
Returned items must meet the same eligibility requirements outlined above:
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Unused
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In original packaging
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With proof of purchase
Refunds will be processed once the item has been received and inspected.
Refund Processing
After we receive and inspect your return, we will notify you via email regarding approval status.
If approved:
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Refunds are issued to your original payment method
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Processing time: within 10 business days
Please note that banks or credit card providers may require additional time to post the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact:
Our Commitment
At Modeora, we stand behind the quality and craftsmanship of every sculptural object and decorative piece we create. Each item is designed to bring a sense of calm, character, and artistic presence into your space. Your satisfaction is essential to us, and we are always here to help.