FAQ

Welcome to Modeora FAQ! Here, we answer not only the common questions but also provide in-depth guidance for our handcrafted home décor pieces, online shopping, and care instructions. Our goal is to make your Modeora experience seamless, informed, and luxurious.

Ordering & Products

Q: How do I place an order?
A: Placing an order is simple. Browse our curated collections and select the item you wish to purchase. Click “Add to Cart”, then proceed to checkout. At checkout, provide your billing, shipping, and contact information and choose a payment method. You will receive an order confirmation email immediately after successful payment. For first-time buyers, ensure your information is accurate to avoid delays.

Tip: Save your address and payment info in your account for faster checkout on future purchases.

Q: Can I modify or cancel an order?
A: Because many of our pieces are handcrafted or custom-finished, we process orders very quickly. If you need to modify or cancel an order, contact support@modeora.shop as soon as possible. While we will try to accommodate your request, some items may already be in production or shipped, making changes impossible.

Q: How accurate are product colors, textures, and sizes?
A: Modeora products are handcrafted from natural materials like stone, travertine, metal, and ceramics. Minor variations in color, texture, and finish are expected and add to the uniqueness of each piece. Screen settings may slightly affect how colors appear. Dimensions are carefully listed; please measure your space to ensure a perfect fit.

Q: Are your products authentic artisan pieces?
A: Yes. Each item in our collection is designed and crafted with artisanal techniques inspired by global cultures, classical motifs, and contemporary minimalism. This ensures every piece is unique, with textures, shapes, and finishes that cannot be exactly replicated.

Shipping & Delivery

Q: How long will it take to receive my order?
A: Orders are usually processed within 1–3 business days, but shipping times vary depending on location and shipping method. International orders may take longer due to customs processing. Modeora is not liable for carrier delays, but we provide tracking numbers for every shipment.

Q: Can I track my order?
A: Absolutely! Once your order is shipped, you will receive a tracking number via email, allowing you to monitor your shipment’s progress from our warehouse to your door.

Q: Do you offer international shipping?
A: Yes, Modeora ships worldwide. Please note that international shipments may incur customs duties, import taxes, or additional fees, which are the responsibility of the recipient. Contact us for guidance if unsure about international shipping policies.

Q: Are your packages secure and protected during shipping?
A: All Modeora products are packaged using high-quality protective materials, including foam, bubble wrap, and reinforced boxes to prevent damage. Fragile and high-value pieces receive extra care with double-layer packaging and insurance for peace of mind.

Returns & Exchanges

Q: What is your return policy?
A: Modeora provides a 30-day return policy for most items. Products must be unused, in their original packaging, with tags and receipts. Contact support@modeora.shop to initiate a return. Please note: custom orders, fragile artisanal pieces, and personalized items may be non-returnable.

Q: How do I exchange an item?
A: Exchanges follow the same procedure as returns. Once your original item is received and approved, you can place a new order for the replacement item.

Q: What if my item arrives damaged?
A: Inspect your package immediately. If damaged, contact support@modeora.shop with photos of the damage. We will assess and resolve the issue promptly, either via replacement or refund.

Payments & Security

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, and Google Pay. All transactions are secured using industry-standard SSL encryption.

Q: Is my personal and financial information secure?
A: Yes. Modeora takes your privacy seriously. Payment details are never stored on our servers and are handled by trusted, secure payment providers. Your information is encrypted in transit and at rest.

Q: Can I split payments or use multiple cards?
A: Currently, our system does not support split payments. One payment method per transaction is required.

Care & Maintenance

Q: How should I care for my Modeora pieces?
A: Each product comes with care instructions specific to its material. In general:

  • Dust regularly with a soft, dry cloth.

  • Avoid prolonged exposure to direct sunlight, which may fade natural finishes.

  • For delicate stone or ceramic, handle with care to prevent chips or cracks.

  • Avoid harsh chemicals or abrasive cleaners.

Q: Can I display your products outdoors?
A: Most pieces are designed for indoor display. Stone, metal, and resin pieces may tolerate covered outdoor areas, but prolonged exposure to rain, direct sun, or extreme temperatures is not recommended.

Custom Orders & Wholesale

Q: Can I request custom orders?
A: Yes. Modeora occasionally accepts custom or bespoke orders for designers, boutiques, and luxury interior projects. Contact support@modeora.shop with your request, including dimensions, materials, or design inspiration, and our team will advise on feasibility, production time, and pricing.

Q: Do you offer a wholesale program?
A: Yes, Modeora partners with select businesses and designers. For wholesale inquiries, please email support@modeora.shop with business credentials, resale license, and portfolio for consideration.